Productivity Measurement in the Knowledge Economy

Until recently, the emphasis for workers has been on production (output); however, with the transition to a knowledge-based economy, the focus has shifted to performance that produces results (outcomes), and the quality of those results. Leaders need to clarify expectations about knowledge workers’ availability and understand that a new basis for productivity measurement is necessary. There […]

Knowledge Work Defies Traditional Boundaries

Industrial Age work, which happened largely in factories and on assembly lines, is less prevalent and we’re now seeing a shift to a different type of work, commonly referred to as “knowledge work.” Knowledge work is the product of human brains which do not think in assembly lines nor stay confined to a factory workspace. […]